Canadians are expecting products and services to be intuitive, easy to use and at pace with their ever-changing needs. We too, as public servants, have to change the way we work to become more adaptable and focused on clients and customers, no matter the field we’re working in.
The world has undergone disruptive change in the last decades, driven by exponential advances in digital technologies. Our cars not only listen, but respond. Our banks approve online mortgage applications in minutes. Our favourite pizza joints let us track our pies from oven to door in real time.
When we think about foundational digital skills, what usually comes to mind is learning how to use technology. But, digital is also about having an open and curious mindset that continuously seeks out opportunities to learn more about innovations ways to work smarter and provide better services.